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The customer is responsible for preserving the confidentiality of the password and user name and is responsible for all activities that are carried out under them. Catlitter.lk is unable to check the identities of the registered customers and will not be held responsible for losses suffered by the customer where his/her password or user name is used by someone else unless this occurs due to our negligence or a lapse in security.
The content of the Catlitter.lk website is provided for personal shopping purposes and shall not be used for any other purpose without prior permission from Catlitter.lk.
At Catlitter.lk we only trade genuine products directly sourced from manufacturers and authorized distributors.
The prices of the products listed on the website are displayed in Sri Lankan Rupees (LKR) inclusive of VAT.
The product images on the website are for illustration purposes only. The actual product may vary slightly due to manufacturer changes.
The stocks and prices of each product are subject to change without notice.
All orders are subject to availability and acceptance. Catlitter.lk reserves the right to refuse or cancel any order at any time.
If any item ordered is out of stock after an order has been placed, the customer will be notified and the amount for that item will be deducted from the payment or refunded. Catlitter.lk will not be responsible for any disappointment suffered by the customer as a result.
Only one promotion code or gift voucher code can be redeemed per order.
Special offer prices are only valid during the time of the offer. No refunds will be given for items purchased at a higher price when not on special offer.
All orders are subject to extra security checks including authentication of credit/debit card details and address information. Catlitter.lk reserves the right to request alternative payment methods or cancel orders where information cannot be authenticated. For cash payments and bank transfers, a 24-hour processing period may apply after funds are received.
Catlitter.lk reserves the right to contact customers directly in respect of orders.
Some orders may only be delivered to the Billing Address. Customers will be notified by email if this applies.
If an order is returned because it was not collected, the customer will be eligible for a refund but postal charges will not be refunded.
Non-receipt of orders must be notified in writing or by email within 45 working days of dispatch. No claims will be accepted after this period.
Catlitter.lk is not liable for any delays in delivery, failure to deliver, or any damage or defect to goods occurring during the delivery process.
Customers are advised to check all order details carefully before submitting an order as changes cannot be made once an order has been placed. No compensation will be granted for any inconvenience or loss suffered.
Please refer to our Return Policy page for a comprehensive guide on returns.
If you are unhappy with any aspect of our service, we encourage you to contact us.
All complaints will be acknowledged within seven working days and you will be kept informed of the status of your complaint.
Catlitter.lk reserves the right to amend these terms and conditions at any time for legal, regulatory or security reasons.
Where major changes are made, we will notify customers via the website or by email. However, it is the customer's responsibility to check for updates.
For any further inquiries relating to these terms and conditions, please contact us.
